Refund and Returns Policy

At Zone Tempo, we strive to ensure your satisfaction with every purchase. Our Refund and Return Policy is designed to provide clarity and transparency regarding the process of returning items or seeking refunds. Please read the following guidelines carefully:

1. Brand New Items:

   • An exchange or refund is possible only if the item remains unopened and in its original packaging.
   • We do not accept returns for opened items due to our careful shipping process and the quality assurance provided by our trustworthy suppliers.
   • Returns or refunds are accepted for used products.

2. Time Frame for Returns:

   • Customers must request returns or refunds within 7 working days after receiving their order.

3. Return Fees:

   • Customers are responsible for covering the return fee, which amounts to 40 MAD (IN CASE OF 2ND HAND ITEMS) and 60 MAD (IN CASE OF NEW ITEMS).

4. Damaged Items:

   • Due to our collaboration with reliable shipping companies and our meticulous packaging methods, incidents of damaged items during shipping are extremely rare.
   • Therefore, we do not accept returns for items damaged during shipping.

5. Refund Process:

   • If a return is approved and a refund is warranted, customers can choose from the following money transfer methods:
     • Transfer/deposit to the customer’s account.
     • Refund in the form of store credit.
     • Express cash transfer services like Cashplus or Wafacash.

6. Additional Information:

   • This policy does not apply to items purchased during promotional or clearance sales, which are considered final sale and non-returnable.
   • For hygiene reasons, certain items such as opened vinyl records cannot be returned unless they are defective.

Please contact our customer support team at Contact for any inquiries or assistance regarding returns and refunds. Your satisfaction is our priority at Zone Tempo.